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home elevator testimonials  
  Letters from Customers  
 

"I wanted to drop you a note expressing our appreciation for a job well done regarding the purchase and installation of our new elevator. We have recently located to Houston, so it was refreshing to find a company whose services are prompt, thorough, and professional. REI filled that bill and then some.

Your Sales Representative went way beyond the call of duty in helping us find a contractor to perform the preliminary demolition work and follow-up. He was extremely patient in dealing with a number of shortcomings of the original construction -lack of proper wiring, structural issues, etc. that were uncovered during the demo, and went out of his way to meet with our builder and explain what was needed to correct the problems. He was always available and never hesitated to stop by to answer a question, or review a contractor's work.

When it came to the actual installation, we were extremely pleased with both of your Installers. They were neat (as best as reasonably possible), courteous, and professional. They pushed hard and were able to complete three days' work in two. We couldn't have asked for two nicer guys.

Once the installation was completed, both Installers separately took the time to explain the operation of the elevator to us in easy to understand terms. They both were adamant that we were to call either one of them at any time if there were any problems. That is rare these days.

In closing, we would highly recommend REI to anyone looking to purchase an elevator for their home."

 
  Mr. & Mrs. M. LeBlanc - Homeowners - Houston, TX  
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