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Service Maintenance Agreements

Choosing to install a home elevator in your residence frees up your life by making every space more accessible for you, your family and guests. At Residential Elevators, we both install and service our home elevators. This allows you to enjoy greater peace of mind for the lifetime of your home elevator.

Elevator Maintenance Plan Options

After our warranty period has expired, you will want to purchase a maintenance plan.  We strongly encourage those who are dependent on their elevator to select the Gold or Platinum plan.

Silver

  • One (1) Annual Preventative Maintenance Service Call (defined as our standard 2-hour maintenance call). In the event of repairs that require additional hours, the additional labor will be charged at our standard hourly rate. It is the responsibility of the homeowner to contact RE’s Customer Service to schedule the Preventative Maintenance Service Call.
  • All replacement parts for covered equipment will be discounted 50% off normal billing rates.

Gold

  • Two (2) Annual Preventative Maintenance Service Calls (defined as our standard 2-hour maintenance call). In the event of repairs that require additional hours, the additional labor will be charged at 50% of our standard hourly rate. It is the responsibility of the homeowner to contact RE’s Customer Service to schedule each Preventative Maintenance Service Call.
  • All replacement parts for covered equipment will be discounted 50% off normal billing rates.
  • For any additional service calls during the agreement period, labor will be charged at 50% of our standard rate, with a 2 hour
    minimum.

Platinum

  • Two (2) Annual Preventative Maintenance Service Calls (defined as our standard 2-hour maintenance call). It is the responsibility of the homeowner to contact RE’s Customer Service to schedule each Preventative Maintenance Service Call.
  • Up to Two (2) additional Service Calls if required.
  • All replacement parts and labor for covered equipment included on each visit.

Rental Property

  • Designed for properties with short-term rentals.
  • Three (3) Annual Preventative Maintenance Service Calls (defined as our standard 2-hour maintenance call). It is the responsibility of the homeowner to contact RE’s Customer Service to schedule each Preventative Maintenance Service Call.
  • Up to Four (4) additional Service Calls if required.
  • All replacement parts and labor for covered equipment included on each visit.

*Sales tax applicable in many states; call 888.244.6038 for details.

Benefits of Setting up a Home Elevator Maintenance Services Agreement

You can consider your Residential Elevators home elevator as part of your standard operating equipment, such as your HVAC or plumbing systems. By setting up a maintenance service agreement, you get a multitude of benefits, such as:

  • Safety: We want every ride in your beautiful home elevator to be a smooth experience that provides exceptional peace of mind. Knowing your home elevator has been recently serviced allows you to feel confident about safety.
  • Well-trained technicians: Our service technicians who fulfill each Residential Elevator maintenance plans are knowledgeable about the ins and outs of our systems. This enables them to respond to your needs and provide the maintenance you require. Plus, every Residential Elevator maintenance tech is an employee of the company and not a third-party provider.
  • Money-saving discounts: Each of our home elevator maintenance plans gives you a streamlined way to pay less while still ensuring your elevator remains operational for years to come.

Secure Your Maintenance Plan

Are you interested in setting up a silver, gold or platinum home elevator maintenance service plan? Contact our team members online or call us at 800.832.2004 today to arrange your first maintenance visit.

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