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Service Maintenance Agreements

Choosing to install a residential elevator in your home elevates your standard of living by making every space more accessible for you, your family, and your guests. At Residential Elevators, we not only manufacture and install home elevators, but also provide maintenance with our local, factory trained service teams. Regular maintenance of your elevator allows you to enjoy a greater peace of mind for the lifetime of your home elevator. Quality, safety, and customer satisfaction are our top priorities at Residential Elevators.

Elevator Maintenance Plan Options

You may want to purchase a maintenance plan after your warranty has expired.  We strongly encourage all customers to select the Preferred or Remote Diagnostic Private Residence plan. Please find a list of all our maintenance plan options below.

Preferred

  • Two (2) Annual Preventative Maintenance Service Calls (defined as our standard 2-hour maintenance call). In the event of repairs that require additional hours, the additional labor will be charged at our standard hourly rate. It is the responsibility of the homeowner to contact RE’s Customer Service to schedule the Preventative Maintenance Service Call.
  • One (1) Additional repair visit for the coverage period.
  • All replacement parts for applicable parts will be discounted 50% off normal billing rates.

Standard

  • One (1) Annual Preventative Maintenance Service Call (defined as our standard 2-hour maintenance call). In the event of repairs that require additional hours, the additional labor will be charged at our standard hourly rate. It is the responsibility of the homeowner to contact RE’s Customer Service to schedule the Preventative Maintenance Service Call.
  • One (1) Additional repair visit for the coverage period.
  • All replacement parts for applicable parts will be discounted 25% off normal billing rates.

Remote Diagnostic Private Residence

  • Installation of remote diagnostic equipment.
  • 24 months of cellular service for purposes of remote diagnostics.
  • Two (2) Annual Preventative Maintenance Service Calls (defined as our standard 2-hour maintenance call). In the event of repairs that require additional hours, the additional labor will be charged at our standard hourly rate. It is the responsibility of the homeowner to contact RE’s Customer Service to schedule the Preventative Maintenance Service Call.
  • Two (2) Additional repair visits for the coverage period.
  • All replacement parts for applicable parts will be discounted 50% off normal billing rates.

Remote Diagnostic Rental

  • Installation of remote diagnostic equipment.
  • 24 months of cellular service for purposes of remote diagnostics.
  • Two (2) Annual Preventative Maintenance Service Calls (defined as our standard 2-hour maintenance call). In the event of repairs that require additional hours, the additional labor will be charged at our standard hourly rate. It is the responsibility of the homeowner to contact RE’s Customer Service to schedule the Preventative Maintenance Service Call.
  • Four (4) Additional repair visits for the coverage period.
  • All replacement parts for applicable parts will be discounted 50% off normal billing rates.

*Sales tax applicable in many states; call 888.244.6038 for details.

Benefits of Setting up a Home Elevator Maintenance Services Agreement

You should consider your Residential Elevators home elevator as part of your standard operating equipment, similar to your HVAC or plumbing system. By setting up a maintenance service agreement, you get a multitude of benefits, such as the following:

  • Safety: We want every ride in your beautiful home elevator to be a smooth experience that provides exceptional peace of mind. Knowing your home elevator has been recently serviced allows you to feel confident about safety.
  • Well-trained technicians: Our service technicians who fulfill Residential Elevator maintenance plan(s) are knowledgeable about the ins and outs of our systems. Their skillset and expertise enables them to respond to your needs and provide you the maintenance you require. Plus, every Residential Elevator maintenance tech is an employee of the company and not a third-party provider.
  • Money-saving discounts: Each of our home elevator maintenance plans gives you a streamlined way to pay less while still ensuring your elevator remains operational for years to come.

Secure Your Maintenance Plan

Are you interested in setting up a Preferred, Standard, Remote Diagnostics Private Residence, or Remote Diagnostic Rental home elevator maintenance service plan? Contact our team members online or call us at 800.832.2004 today to arrange your first maintenance visit.

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