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Service Maintenance Agreements

Choosing to install a home elevator in your residence frees up your life by making every space more accessible for you, your family and guests. At Residential Elevators, we both install and service our home elevators. This allows you to enjoy greater peace of mind for the lifetime of your home elevator.

Elevator Maintenance Plan Options

After our warranty period has expired, you will want to purchase a maintenance plan.  We strongly encourage those who are dependent on their elevator to select the Gold or Platinum plan.

Silver

  • One (1) Annual Preventative Maintenance Service Call (defined as our standard 2-hour maintenance call). In the event of repairs that require additional hours, the additional labor will be charged at our standard hourly rate. It is the responsibility of the homeowner to contact RE’s Customer Service to schedule the Preventative Maintenance Service Call.
  • All replacement parts for covered equipment will be discounted 50% off normal billing rates.

Gold

  • Two (2) Annual Preventative Maintenance Service Calls (defined as our standard 2-hour maintenance call). In the event of repairs that require additional hours, the additional labor will be charged at 50% of our standard hourly rate. It is the responsibility of the homeowner to contact RE’s Customer Service to schedule each Preventative Maintenance Service Call.
  • All replacement parts for covered equipment will be discounted 50% off normal billing rates.
  • For any additional service calls during the agreement period, labor will be charged at 50% of our standard rate, with a 2 hour
    minimum.

Platinum

  • Two (2) Annual Preventative Maintenance Service Calls (defined as our standard 2-hour maintenance call). It is the responsibility of the homeowner to contact RE’s Customer Service to schedule each Preventative Maintenance Service Call.
  • Up to Two (2) additional Service Calls if required.
  • All replacement parts and labor for covered equipment included on each visit.

Rental Property

  • Designed for properties with short-term rentals.
  • Three (3) Annual Preventative Maintenance Service Calls (defined as our standard 2-hour maintenance call). It is the responsibility of the homeowner to contact RE’s Customer Service to schedule each Preventative Maintenance Service Call.
  • Up to Four (4) additional Service Calls if required.
  • All replacement parts and labor for covered equipment included on each visit.

*Sales tax applicable in many states; call 888.244.6038 for details.